Knowledgebase: Ebook
6.5 E-Book
Posted by Jim McGettigan on 09 January 2015 02:13 PM
E-book Purchases

Thank you for your order. You have been approved for software download. Please return back to Log back into your account and click "My Account, and scroll down to My Downloads". Once logged in you can also retrieve your software on the right hand side, through "Download File Library.

Solving Problems with Java to use the E-book

1. The downloaded product file appears to be a ZIP file and the registration screen does not appear.
According to Sun Microsystems, this is a problem affecting a small percentage of Windows users. Fortunately, there is an easy fix, simply click the link below and RUN the tiny program to fix it.

After running the JarFix.exe utility, you can double-click the product file you have downloaded to open and register the file on your computer.

2. Help! I'm unable to open the file.
Your computer may not have Java installed. Click the link below to update Java on your computer:

3. I am not able to install Java or I receive an error installing or updating Java.
This problem is solved by clearing the browser cache. To clean (delete) the Java cache, click the link below:'

4. I've tried everything and it's still not working!
Your computer's anti-virus/firewall software may be causing the problem. Please try disabling it temporarily and then open the file.
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